Job Description

Join to apply for the Lifestyle Manager role at FirstService Residential Job Overview: The Lifestyle Manager is responsible for developing and implementing fun-filled, lifestyle enriching programs at designated on-site communities designed to contribute to whole-person wellness through social and community involvement, participatory and spectator events, creative and educational coursework, lecture series, travel clubs, book reviews, fitness classes, etc. This individual will build and foster professional relationships with residents and custom-design programs to encourage resident participation. The Lifestyle Manager will support the on-site management office with a variety of administrative initiatives. Your Responsibilities: Manage community center. Create and update community center policies and procedures. Work with and respond to both resident and developer goals as they relate to the community center and community involvement/engagement. Plan, promote and participate in annual calendar of activities, classes, clubs and ongoing programs that meet the interests of community members at varying ages with varying ability levels and stimulate and improve quality of life. Through their own initiative, grow, manage and produce communication opportunities to homeowners through the use of the website, social media, newsletters etc. Must be able to generate articles and posts of interest to residents through their awareness of important items staff is working on or is concerned about. Oversee and schedule all rentals for the recreational facilities and collect forms, deposits, fees, insurance requirements, etc., for each. Manage annual activities budget. Review, explain and account for variances. Maintain accurate records of expenditure for each event and submit all receipts in a timely and organized manner according to Company procedures. Works with appropriate committee(s) and volunteers to manage the set up and to tear down all events. Maintains order and flow during each event. Mediate any issues as they may arise. Ensure work site and event safety. Develops and maintains an effective ongoing homeowner relations plan, implements initiatives, and manages relationships to ensure a high level of service including timely and complete resolution of homeowner concerns, coordinating special services and requests as measured by formal and informal feedback and surveys. Responds to phone calls and correspondence within 24 hours. Negotiate and contract with caterers, DJ’s, pitcher services, etc. Build partnerships with local businesses and organizations to provide opportunities to engage in various community service projects and activities in the local area. Design, build and execute sponsorship programs for local businesses to sponsor lifestyle events and initiatives. Create invitations, announcements, and postings to market community programs and promote participation. Recruit and organize resident volunteers, committee members and club members. Recognize committee members and volunteers and show appreciation formally and informally. Serve as a local information resource and reference for homeowners. Attend committee, staff and other meetings as required. Hours are flexible and will include some nights, weekends and holidays. Qualified candidates must be self-motivated and able to work effectively with a committee of homeowners. Skills - Qualifications: Education/Training: College degree preferred but not required. High School Diploma or Equivalency required. Experience/Knowledge/Abilities: The qualified candidate will be enthusiastic, energetic and outgoing with a background in recreation, social event planning or adjacent industry. Excellent communication skills, including verbal, written and platform speaking are a requirement. Ability to interact and build relationships with adults of all ages. Strong working knowledge of customer service principles and practices. Customer relationship development and client retention experience a plus. Must be friendly, courteous, service-oriented, and enjoy working with a variety of people. Must possess strong organization skills and be able to effectively manage multiple and competing priorities. Must be able to work independently with minimal supervision. Solid time management skills required. Highly organized and possesses excellent communication skills, including verbal, written and platform speaking. Minimum 5 years’ experience in program development includes assessing, designing and implementing vocational, emotional, social, physical, and intellectual programs. Computer literacy: Working knowledge of Microsoft Office applications required. Applicants must have working knowledge of how to operate Constant Contact, SquareSpace and Canva. What We Offer: As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $75,000 - $85,000 / year Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. #I-OS1 #J-18808-Ljbffr

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