Amazon is looking for a Reverse Logistics Coordinator to support the non-inventory movement of new/used technology returns to Global RAD Operation sites (GRO) around the world. This is an exciting opportunity to make history by becoming a member of a team that is focused on reducing the global spend on technology. This role is expected to provide timely resolution to issues in hand by researching & querying internal tools, by taking real-time decisions and having effective communication with the stakeholders (over phone, Chime or email). An ideal candidate should be able to understand the issue and be able to drive customer experience without compromising on time. The candidate should have the basic understanding of logistics and should be able to communicate clearly in the verbal and written form. The role will require the candidate to work and communicate internally with multiple teams in different countries like Operations, Supply Chain, AMZL (Amazon Logistics) and externally with Logistic Service Providers and Carriers over the phone, by email and in person based on necessity. They will serve as the primary custodians of the Reverse Logistics ticketing queue for the world and provide resolution for customers on Equipment Returns, Lifecycle, and Liquidation Requests.
Key job responsibilities include continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (FBA, Finance, Software Support, Fulfillment Centers, IT Field Team). Excellent communication, both verbal and written, as you will be required to create narratives outlining findings on tickets/requests on shipment inquiries and updating correspondence on tickets to keep the customer informed at each step of the way. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed. Develop performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use. Prepare and share daily/weekly/monthly metrics and performance dashboards as requested. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
About the team Global Transportation & Logistics (GTL) is a logistics team that supports the non-inventory IT equipment moves around the world. Our mission is to deliver what our customers need, where they need it, when they need it. GTL is dedicated to understanding customer expectations and identifying opportunities that enhance customer experience.
...food distributors to find new customers, deepen relationships, grow revenue, and run more efficiently. Led by the team that took Uber Eats to success. Responsibilities Own a portfolio of mid-market / enterprise clients, responsible for all aspects including client...
Down to Earth - Stuart, 2000 SE Cove Road, Stuart, Florida, United States of AmericaJob DescriptionJob: BIRM-Branch Irrigation Manager - Lawncare Recurring (Irrigation)We are looking for someone who truly enjoys irrigation management and the green industry. If you...
...We are a leading vacation planning company that specializes in creating unforgettable travel experiences for our clients. Our team of... ...helping others create unforgettable experiences? As a Vacation Planner, youll assist clients in designing, planning, and booking their...
...Phlebotomist This is a contract job opportunity with potential for perm. Position: Phlebotomist 4304 Location: Liverpool, NY and area Schedule: M-F 6:45-5:30 (varied) Rotating Sat's 7-11 Projected duration: 3 months + potential for perm Job code: CVDJP00034304 Benefits...
...Description General description of duties and expectations: Loading and aligning wood panels - less than 50 pounds -onto a CNC machine. Unloading and spot checking for accuracy or tool wear. Stack, organize and label parts as they are machined. Moving pallets...