Job Description

Fulfillment Manager

KeyMe Locksmiths is an exciting company disrupting the $12B locksmith industry through its robotics technology, retail footprint and nationwide locksmith network. KeyMe Locksmiths leads the industry in both customer experience and technological innovation, consistently setting new standards for service excellence and reliability.

KeyMe Locksmiths operates more than 8,000 fully automated self-service key duplication kiosks that can be found in major retailers across the country including Walmart, Kroger, Albertsons, 7-Eleven, Menards, and many others. Via AI and robotics, KeyMe Locksmiths allows users to store, share, and duplicate their physical keys and RFID cards at the Kiosk. Additionally, KeyMe Locksmiths operates the largest nationwide marketplace for residential and commercial locksmith services offering customers a one-stop solution for all their locksmith needs ranging from lockouts, vehicle keys, home, commercial and custom jobs.

We're committed to providing a diverse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. KeyMe Locksmiths does not discriminate against qualified applicants or employees with respect to any terms or conditions of employment on account of any characteristic protected by state or federal law or local ordinance.

What You'll Be Doing

Kiosk Fulfillment

• Manage the fulfillment operations supporting kiosks across the country.
• Ensure kiosks are consistently replenished with required inventory, supplies, and equipment.
• Prepare and ship outbound spare parts equipment for Kiosk Servicing
• Prepare custom outbound key inventory to launch with every new kiosk.
• Work closely with Supply Chain and Inventory departments to ensure the Warehouse has appropriate Inventory levels.

Van Outfitting

• Oversee the Van Operations team in outfitting and preparing vans for shipment
• Coordinate with internal team members to ensure Vans are ready for launch on schedule.
• Manage communication and scheduling with Van Outfitters, equipment installers and Van Managers to meet expected launch dates.
• Track and communicate scheduling changes that impact Van launch dates.
• Work closely with Supply Chain and Inventory departments to ensure the Warehouse has appropriate Inventory levels.
• Schedule Van Pickups with various shipping partners

Inventory Management & Receiving

• Oversee the Receiving of all product into the Warehouse to include: Key Inventory, Spare Parts, Packaging Material
• Monitor inventory accuracy through monthly cycle counts and audits.
• Assist in investigating and resolving inventory discrepancies with Finance or Inventory Departments
• Ensure inventory movement throughout the warehouse are being accurately tracked via WMS software.

Team Leadership & Process Improvement

• Lead, coach, and develop fulfillment personnel and support staff.
• Establish performance metrics and monitor operational KPIs.
• Identify opportunities for process improvement and implement best practices. Ensure compliance with company policies, safety standards, and operational procedures.
• Support cross-functional collaboration between operations, logistics, inventory, and field service teams.

Other duties as assigned

Qualifications

• 35+ years of experience in fulfillment, logistics, inventory management, field operations, or related areas.
• Experience managing fulfillment or inventory teams
• Strong organizational, planning, and scheduling skills.
• Experience with inventory management systems
• Ability to analyze data and make operational decisions.
• Valid driver's license and ability to travel within assigned territory as needed. Preferred
• Bachelor's degree in Operations, Supply Chain, Logistics, Business, or equivalent experience.
• Experience supporting field service operations or mobile workforce teams.
• Knowledge of warehouse management systems (WMS) and inventory control practices.
• Lean, Six Sigma, or process improvement experience.

What You'll Get

• Compensation package that includes salary
• Health, dental, and vision insurance
• 401K plan with match
• Flexible PTO Policy
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life & AD&D Insurance

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