Job Description
Request ID: 68655-1 Title: Salesforce Business Systems Analyst (BSA) Locations: Pittsburgh, PA 15222 (Local Candidate only) Duration: 6+ Months with Possible Extension.
Salary Range: $55- $58/Hour on W2 Only (All inclusive) Applicant must be willing to work on W2. Job Overview We are seeking a skilled
Salesforce Business Systems Analyst (BSA) to join our team and play a crucial role in bridging the gap between business needs and technical solutions. In this position, you will gather requirements, configure Salesforce, optimize CRM workflows, and support end-users. The ideal candidate will have a deep understanding of Salesforce, strong analytical skills, and experience of system integrations. This role will help drive organizational efficiency through the optimization and effective use of Salesforce CRM.
Key Responsibilities: - Requirements Gathering:
- Interview stakeholders to understand, document, and analyze business processes.
- Create functional documentation and user stories to translate business needs into actionable solutions.
- System Configuration & Optimization:
- Configure Salesforce fields, views, reports, dashboards, workflows, and automation (including validation rules and flows).
- Continuously optimize the Salesforce platform to improve user experience and business operations.
- System Integration & Support:
- Maintain integrations between Salesforce and third-party systems.
- Troubleshoot and resolve bugs, acting as second-level support to ensure smooth functionality.
- Testing & Deployment:
- Coordinate and perform User Acceptance Testing (UAT) to ensure that solutions meet business requirements and are ready for deployment.
- Support the deployment of Salesforce solutions and changes.
- User Training & Adoption:
- Create training materials and conduct training sessions to ensure users understand the Salesforce system and its capabilities.
- Drive high user adoption rates by ensuring that users are comfortable with Salesforce functionalities.
Required Skills & Qualifications: - Salesforce Expertise:
Deep knowledge of Salesforce capabilities, limitations, and platform architecture (Sales Cloud, Service Cloud). - Analytical Skills:
Ability to analyze business processes and translate them into functional Salesforce solutions. Strong problem-solving and critical-thinking skills. - Communication Skills:
Excellent ability to bridge communication between business stakeholders and technical developers, ensuring a clear understanding of business requirements. - Experience:
Previous experience as a CRM analyst or Salesforce administrator. A proven track record of gathering requirements, system configuration, and supporting users on the Salesforce platform. - Technical Knowledge:
Familiarity with API integrations, data modeling, and Salesforce reporting tools (e.g., SOQL, reports, and dashboards).
Desired Qualifications: - Certifications:
Salesforce Administrator or other Salesforce-related certifications preferred. - Experience with Automation:
Experience creating and managing Salesforce automation (e.g., Workflow Rules, Process Builder, Flows).
Company Benefits & Culture - Inclusive and diverse work environment
- Opportunities for professional growth and development
- Comprehensive health and wellness benefits
Appreciate your quick response and please feel free to reach me out for any query you may have. Thanks
Job Tags
Local area