The Call Center Representative is responsible for handling inbound and outbound customer interactions, providing accurate information, resolving issues efficiently, and delivering a positive customer experience while meeting performance targets.
Key Responsibilities:
Answer incoming calls and respond to customer inquiries professionally
Make outbound calls when required (follow-ups, surveys, reminders)
Resolve customer complaints and issues promptly and accurately
Provide clear information about products, services, and policies
Document all customer interactions in the CRM system
Escalate complex issues to supervisors when necessary
Meet daily, weekly, and monthly performance metrics (AHT, CSAT, call volume)
Maintain confidentiality and comply with company policies
Requirements:
High school diploma or equivalent
Proven experience in a call center or customer service role preferred
Excellent verbal communication and active listening skills
Basic computer skills and ability to use CRM systems
Strong problem-solving and multitasking abilities
Ability to work shifts, weekends, or holidays if required
Skills & Competencies:
Clear and professional phone etiquette
Patience and empathy with customers
Time management and attention to detail
Ability to work independently and in a team
Work Environment:
Office-based or remote (depending on company policy)
Fast-paced, performance-driven setting
Salary/Compensation: $85,000 - $107,000 per year
recblid t4qchbe173tltdq0uzqz5n26gq6pd2Infinity Landscape & Construction Inc....diploma or equivalent. 2. Certified Registered Central Service Technician through the Healthcare Sterile Processing Association (HSPA)... ...service 2. Provide supplies of sterile linen packs, basins, instrument trays, and other sterile items 3. Maintain accurate records...
...Hendricks County Job Description Title: Public Health Nurse FLSA Status: Exempt Department: Health - Nursing Supervisor: Public Health Nursing Team Leader PURPOSE OF POSITION: The Public Health Nurse promotes individual and population...
...Chief People Officer (CPO) About the Company Well-established elder services agency Industry Non-Profit Organization Management Type Non Profit Founded 1972 Employees 51-200 Categories Non-Profit & Philanthropy Social Resources and Services...
Job Summary: The Certified Physician's Assistant is responsible for the care and treatment of the practice's patients under the direction of his/her supervising physician(s). Assists designated physician(s) in performance of clinical office, hospital rounds and on-call...
...As a Remote Entry-Level Administrative Assistant, you'll play a key role in ensuring the smooth operation of day-to-day tasks. This is an excellent opportunity for someone eager to begin their career in administration while working in a flexible, supportive environment...