Artisan Chiropractic Clinic is seeking a professional Virtual Assistant Agency to provide ongoing bilingual (English/Spanish) administrative and patient communication support for our multi-location chiropractic practice in the DMV area.
This is a remote partnership opportunity for an agency capable of staffing coverage during our operating hours.
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Required Coverage
• Monday – Friday: 8:00 AM – 7:00 PM (Eastern Time)
• Saturday: 8:00 AM – 1:30 PM (Eastern Time)
Agency staff may operate from any time zone, provided quality coverage aligns with Eastern Time.
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Required Qualifications (Non-Negotiable)
• Agency must provide bilingual English & Spanish-speaking virtual assistants
• Strong verbal communication skills
• Experience in healthcare, medical scheduling, or chiropractic offices preferred
• Ability to handle high call volumes professionally
• Familiarity with HIPAA-compliant communication practices
• Experience using EHR systems (ChiroTouch preferred; training provided)
• Ability to generate daily/weekly activity reports
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Scope of Responsibilities
Agency-provided VAs will be responsible for:
• Answering inbound calls for multiple clinic locations
• Scheduling patients (health insurance, personal injury, cash patients)
• Understanding deductibles and copays (training provided)
• Managing and updating appointment calendars
• Calling patients from “floating lists” to schedule appointments
• Responding to text messages
• Communicating urgent updates to clinic offices (e.g., late arrivals)
• Documenting all communication accurately in ChiroTouch
• Providing regular reporting on:
• Calls handled
• Appointments scheduled
• Follow-up outcomes
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What We’re Looking For in an Agency Partner
• Structured staffing and backup coverage
• Consistent quality control processes
• Clear management structure
• Ongoing communication with clinic leadership
• Scalable support as we grow
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To Apply
Please provide:
• Agency overview
• Location(s) of staff
• Experience in healthcare support
• Pricing structure (hourly or monthly retainer)
• Staffing model (dedicated VA vs pooled team)
• References (if available)
This is a remote position.
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