Job Description

Salesforce Business Analyst
Duration - 12 months +
Location : Santa Clara , CA - Remote work with occasional travel as peer the need
Job Summary

We are looking for a Salesforce Business Analyst (BA) with experience in Sales Cloud and Service Cloud implementations. The role requires extensive business interaction, testing involvement, and coordination across multiple departments, users, and vendors .

Key Responsibilities

Work closely with business stakeholders, users, and cross-functional teams to gather and document requirements.
Act as a bridge between business users, vendors, and technical teams .
Analyze business processes and translate them into Salesforce functional requirements .
Support Salesforce Sales Cloud and Service Cloud implementations and enhancements .
Coordinate with multiple departments and external vendors for project execution.
Participate heavily in System Testing, UAT coordination, and end-to-end validation .
Assist users during User Acceptance Testing (UAT) and ensure successful sign-off.
Provide functional documentation, user stories, and process flows .
Ensure solutions align with business objectives and Salesforce best practices .

Required Skills

Strong experience as a Salesforce Business Analyst .
Hands-on experience with Sales Cloud and Service Cloud (Mandatory) .
Strong testing and UAT coordination experience .
Excellent stakeholder management and communication skills .
Experience working with multiple teams, vendors, and departments .
Strong understanding of business processes and system analysis .
Ability to work independently in a remote environment .

Good to Have

MDF experience (plus, not mandatory) .
Salesforce certifications are a plus.

Job Tags

Remote work

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