Job Description

Training And Development Specialist

Oversees, develops and delivers training programs for First American employees and/or external customers to meet organizational and learner needs. Partners with business leaders to identify training needs, standardizes training initiatives, tracks and reports on training success. Conducts multiple training delivery methods in an individual or group setting. Promotes efficiency and competitive advantage by developing the skills of staff and end users. This job family includes technical training.

Essential Functions

• Partners with management to identify and develop training solutions to solve business issues
• Participates in the development and evaluation of training metrics and measurement components
• Conducts and facilitates general and specific training programs for organization employees and/or external customers
• Creates instructor/training materials including course outlines, background material, instructional materials, and training aids
• Keeps records, gathers and analyzes information from evaluations. Measures results against business objectives. Suggests improvements
• May travel to remote locations to deliver training

Knowledge and Skills/Technology Used

• Familiar with instructional design theory and/or learning principles
• Understanding of effective teaching methodologies and tools
• Familiarity with traditional and modern training methods, tools and techniques
• Ability to present complex information to a variety of audiences
• Presentation skills
• Data gathering and analysis
• Facilitation skills
• Critical thinking to develop or asses training materials
• Presentation skills within a group and/or one on one
• Knowledge of assigned group(s)' business practices and procedures
• Organizational and analytical skills
• Strong written and verbal communication skills
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems
• Proficient in Microsoft Word, Excel and PowerPoint

Pay Range: $75,000-$90,000

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