Job Description

Job Description

Job Description

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty, and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

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The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.

JOB OVERVIEW:

Responsible for achieving the required standards of cleanliness, product presentation and customer care in all guest rooms and public areas, in accordance with hotel policies and procedures, in order to create a warm, friendly, comfortable and luxury environment for our guests.

ESSENTIALS JOB FUNCTIONS:

• Responsible for the cleanliness of guest rooms and all public areas.
• Receive list of assigned rooms from supervisor at start of shift and proceed to floor area.
• Check for rooms requesting early service and attend to these first.
• Announce presence by knocking on guest room doors; return at a later time to clean occupied rooms.
• Notify a supervisor of Do-Not-Disturb rooms.
• Ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.
• Responsible for following the housekeeping standard operating procedures and checklists.
• Clean guest rooms, bathrooms, bedrooms, hallways, living rooms, kitchens, floor corridor.
• Remove soiled sheets, pillow cases, blankets, and duvet covers from beds; collect soiled sheets and linens in laundry cart.
• Remove trash to housekeeping cart.
• Take clean sheets from housekeeping cart, position sheets on beds, and tuck in place. Replace blankets and duvet covers.
• Clean and disinfect tub, shower, toilet, sinks, fixtures, switches and door handles.
• Replace soiled towels.
• Dust furniture, wipe surfaces in room, clean mirrors and TV remotes.
• Is responsible for the safe and proper mixing and use of cleaning solutions and adheres to all safety precautions.
• Clean windows, adjust blinds and curtains.
• Replenish bath amenities (e.g. soap and shampoo).
• Alert a supervisor of items needed and restock beverages and food items in the mini-bar.
• Replenish stationery per hotel procedures.
• Sweep and mop floors. Vacuum carpets. Sprays fresh scent, and conduct a final walk-around to assure that room meets hotel housekeeping standards.
• Turn off air conditioning or adjust temperature for unoccupied rooms.
• Inform supervisor of needed supplies and materials.
• Report any technical issues and maintenance needs to a supervisor immediately.
• Following a supervisory inspection of the room, return to correct any deficiencies observed.
• Advise supervisor of room availability for new guests via radio.
• Clean hallways and public areas.
• Respond to guest requests following hotel procedures.
• Ensure all assigned rooms are clean and tidy by the end of the shift.
• Sort linen, stock room attendant closets.
• Refill the par stock of guest amenities and supplies on each floor pantry.
• Return and restock housekeeping cart at end of shift.
• Remain, at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Report suspicious activity to security department.
• Notify Loss Prevention immediately of found items if guest has checked out.
• Is responsible for the safe and proper mixing and use of cleaning solutions and adheres to all safety precautions.
• Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies.
• Completes deep cleaning tasks as assigned by a supervisor.
• Perform other related duties as required.

SECONDARY FUNCTIONS:

Assist in the laundry room area loading washers and dryers and folding sheets.

Clean and set-up other public areas of the hotel (pool, ballroom, offices, etc.)

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous hotel housekeeping experience in an upscale hotel/resort.
• Passion for hospitality and delivering exceptional guest service.
• Ability to read, write, speak, understand, and communicate in English.
• Ability to communicate professionally and respectfully with guests and co-workers.
• Ability to follow instructions.
• Detail-oriented and thorough.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Thorough understanding of safety hazards and proper use of various cleaning and sanitizing solutions.
• Ability to interact with guests and co-workers in a pleasant, friendly way.
• Ability to provide professional, attentive and impeccable service in order to achieve great customer satisfaction.
• Must be able to work weekends and holidays as needed.

Desirable:

• Previous five-star housekeeping training.
• Fluent in a secondary language.

Education/Experience Requirements:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.

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