Job Description

Job Overview FirstService Residential is seeking an experienced and dynamic Lifestyle Manager to lead lifestyle programming, resident engagement, and amenity operations for an active adult onsite community. This role is responsible for creating a vibrant community experience through innovative programming, events, and wellness initiatives that foster connection, enrichment, and an exceptional resident experience. The Lifestyle Manager serves as a key member of the onsite leadership team and works closely with the General Manager, Board of Directors, committees, residents, and vendors to ensure the successful planning and execution of community lifestyle programs and services. Compensation $75K-90K/Yr FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Job Responsibilities Lifestyle Programming & Resident Engagement Develop, implement, and manage a comprehensive annual lifestyle and wellness calendar tailored to an active adult community. Plan and execute social, recreational, educational, and wellness programs that promote engagement and community connection. Coordinate and oversee both small-scale and large community events and signature programs. Evaluate resident participation and feedback to continuously improve offerings. Support resident clubs, volunteer groups, and committees. Attend Board and committee meetings as needed to present updates and recommendations. Communications & Marketing Oversee creation and distribution of newsletters, e-blasts, flyers, and promotional materials. Maintain and update the community website, digital signage, and lifestyle calendar. Ensure timely promotion of events and programs across multiple communication platforms. Partner with onsite leadership and committees to enhance community branding and engagement. Staff & Vendor Leadership Supervise, coach, and develop lifestyle and amenities staff (2–5 team members). Participate in hiring, onboarding, scheduling, and performance management. Coordinate instructors, entertainers, and third‑party vendors. Ensure vendors meet insurance, contractual, and community standards. Review vendor invoices and monitor service quality. Amenities & Facility Operations Oversee scheduling and use of community amenities including clubhouse, fitness areas, and multipurpose rooms. Coordinate room reservations, event setup, and breakdown with maintenance and operations teams. Ensure compliance with facility use policies and safety procedures. Monitor facility conditions and communicate maintenance or safety concerns. Budget & Administrative Oversight Prepare and manage the annual lifestyle and activities budget. Monitor expenses and ensure programs operate within approved budgets. Track participation data and prepare management and Board reports. Maintain accurate program documentation, contracts, and vendor records. Support the General Manager with administrative and operational initiatives. Risk Management & Compliance Ensure compliance with safety standards, insurance requirements, and community policies. Obtain required permits, waivers, and documentation for programs and events. Promote safe operations during all events and activities. Skills & Qualifications Strong leadership and team management abilities. Excellent event planning and project management skills. Budget management and financial tracking experience. Exceptional customer service and relationship‑building skills. Strong written and verbal communication abilities. Proficiency in Microsoft Office and Canva (or similar design software) required for creation of newsletters, event flyers, and digital communications. Experience with websites, e-blasts, newsletters, and community communication platforms preferred. Ability to work independently, exercise sound judgment, and manage multiple priorities. Education & Experience Bachelor’s degree preferred in Hospitality, Recreation Management, Communications, Event Planning, or related field; or equivalent experience. 2–5+ years of experience in lifestyle programming, community management, hospitality, or event management. Experience working in active adult or HOA community environments strongly preferred. Prior supervisory experience preferred. Physical Requirements & Working Environment The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to walk community amenities and stand for extended periods. Ability to lift and carry up to 25 lbs occasionally. Ability to assist with event setup and materials as needed. Ability to work evenings, weekends, and holidays based on event schedule. Tools & Equipment Used General Office Equipment What We Offer Medical, dental, and vision plans (full time and part time 30+ hours) Part time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company paid holidays Pet insurance available Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development. Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Equal Opportunity Employer FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check. Automated Employment Decision Tool (AEDT) Usage We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com . Requesting Information About the AEDT - NYC Local Law 144 Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com ; we will respond in accordance with Local Law 144, within 30 days. #J-18808-Ljbffr FirstService Residential

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