Help Desk System Analyst - [OKTA, Crowdstrike] - Atlanta, GA Job at STI, Atlanta, GA

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  • STI
  • Atlanta, GA

Job Description

Job Responsibilities:
  • Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
  • Assist users with password resets, PST file management, and Exchange Admin tasks.
  • Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
  • Use ticket tracking systems to document, prioritize, and track user issues effectively.
  • Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
  • Support security and authentication tools such as OKTA and Crowdstrike.
  • Maintain knowledge of AWS and SharePoint systems to assist users as needed.
  • Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
  • Collaborate with IT teams to ensure smooth operation of company-wide systems.
Preferred Qualifications:
  • 3+ years of experience in a technical support or help desk role.
  • Strong understanding of Windows 11, Active Directory, and Microsoft O365.
  • Experience troubleshooting network connectivity, VPNs, and IP phone systems.
  • Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
  • Proficiency with ticket tracking systems and remote support tools.
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
  • Excellent communication and interpersonal skills to interact with users of varying technical expertise.
  • Strong organizational skills and attention to detail in documenting issues and resolutions.

Job Tags

Remote work

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