Job Description

MUST BE proficient in using ESRI AND ArcGIS software technology

Primary Purpose

The E-911 GIS Technician is responsible for duties associated with the quality control function of databases that are used for E-911 and public safety. This position assists with manipulating the data used for location identification within the E-911 system. This position will require the use of GIS as the primary tool for data creation, comparison and maintenance. This position assists with performing analytics on the E911 data to ensure its accuracy and completeness. This position will use GIS as a principle method to work with and communicate with other departments and agencies regarding E-911 and public safety. This position will support the information vital to E-911 emergency dispatching, call taking, E-911 location identification, and all other public safety functions. This position requires effective communication with the vested public of St. Johns County.

Education and Qualification Requirement

• Minimum: High School Diploma or Equivalency
• Proficient with Microsoft Office and Excel
• Proficient with ESRI using ArcGIS software
• Basic understanding of the concepts behind data management in a relational database
• Type 25 WPM accurately
• Valid Florida Driver’s License

Duties

• Create, maintain and update stand alone and GIS databases specific to the E911 system
• Generate reports and data deliverables in multiple formats using the advanced concepts of data analysis using ArcGIS mapping software to include ArcMap, ArcGIS Pro, Python scripting and ArcGIS Online
• Perform data comparison tasks within multiple related databases within GIS
• Create and maintain the street and address information for third party software applications with the Sheriff Office
• Create, update and edit GIS data as needed
• Build and maintain standards of operations for frequent duties performed
• Perform quality control on all E911 databases and data for accuracy and completeness
• Identify methods to promote information sharing for E911 GIS data and E911 databases
• Create and manage automated processes for data manipulation
• Produce electronic mapping products using GIS and paper maps as needed
• Geographically convert and maintain information from multiple sources using GIS
• Utilize GIS as a tool to research and correct discrepancies with the data in the 911 system
• Resolve address and street name problems with other departments and residents
• Maintain and update internal department databases with additions, changes, deletions and makes notifications of necessary information to applicable parties
• Performs field verification activities or follow up to problems identified in the field as needed
• Assemble, organize, and summarize requested information for support staff as needed
• Type reports, correspondence, forms and other documents
• File and retrieve documentation, reports, and files as needed
• Follow SJSO Policy and Procedures
• Follow a documented quality assurance program
• Utilize computers/applicable software/office equipment/printers/scanners/GPS

Job Controls and Complexities

• Report directly to supervisor
• Adhere to laws/agency policy/rules/ regulations/SOP/ procedures
• Maintain confidentiality/security of files and information obtained in the course of employment
• Process/compile/disseminate record/public record information as directed by approving authority in accordance with lawful requirements
• Provide assistance to citizens, visitors, employees and other public and private entities in an effort to meet their needs and build positive community relationships/resolve complaints/address conflicts
• Maintain continuity and operational efficiency by accurate and timely dissemination of information to Staff and co-workers
• Adhere to leave, overtime and attendance policies/procedures (i.e. arrive promptly, regular attendance at work, notification to supervisor regarding absence from work due to illness or untimely incidents, etc.)

Contacts

• General Public
• SJSO Employees
• Property owners
• Property Appraisers Office
• Utility Companies
• Post Office
• County Tax Collectors Office
• Other county and government employees
• Voters Registration Office
• Title Companies
• Telephone Carriers
• GIS Personnel

Grade Classification

• Occupations which require a combination of basic scientific or technical knowledge and manual skill which can be obtained through specialized post-secondary school education or through equivalent on-the-job training

Physical Environment

• Field work required
• Work is primarily in an office environment under normal amount of stress
• Normal business hours apply; however, hours are subject to vary and overtime may be necessary including nights, holidays, and weekends
• Contact with public and SJSO personnel
• Sit for long periods
• See at normal range or with accommodations
• Hear at normal level or with accommodations
• Speak understandably
• Manual dexterity
• Ambulate independently
• Recognize colors
• Frequently grasp/push/pull/bend/squat/lift/carry items up to 20 lbs.
• Occasionally reach above head/kneel/walk/lift/stoop/stand/lift items up to 20 lbs.

Important Information

Regular attendance is critical to the success of this position and assignment and is required of all Agency personnel.

The list of tasks, policies and proficiencies for this position, as well as any statements contained within this page are considered essential. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or the public. This job description in no way states or implies the listed duties are the only duties to be performed by the employee occupying this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.

See SJSO Policy for additional information on agency expectations and Senior Status requirements

EFFECTIVE: 12/02/2019

History: New Job Description

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