Position: Concierge Department: Rooms Division Reports: Chef Concierge Updated: August 2023 To be successful in this position, the ideal candidate must meet the following criteria. In addition to the Service Standards for All Employees Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.) · In-depth understanding of essential hospitality standards and company policies. · Proven skill in developing relations with guests, vendors, and internal departments. · Time management and resource management. · Responsible for booking restaurants, activities, babysitting. i.e., systems used Opera, RA and Knowcross. · Assisting guests with booking flights, transportation, and Amtrak train. · Ability to project a professional and knowledgeable demeanor. · Strong organizational, communication and verbal skills · Ability to provide professional communication in all environments. · Stay poised and professional under all circumstances; remain polite, courteous, and helpful. · Learn to evaluate guests by their preferences. Normal Working Hours: (Shift, days) · Shifts vary daily, days off may not be together, expected to work holidays. Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.) · Prior hotel experience preferred. · Public/Guest contact position Educational Requirements: · High School Diploma or G.E.D. required. · Associate or bachelor's degree preferred. Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents) · Strong communication skills both verbal and written. · Strong phone etiquette Technical Requirements: · Strong computer skills Hourly position with possible gratuities.
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