Job Description

Concierge

Anticipate need of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service.

Duties and Essential Functions

• Primary focus of the position is to be the extension of the Management Office. With the approval of the Property Manager the Resident Services Concierge is to create and update any necessary policy and procedures required to run the Front Desk operations smoothly and efficiently at a 5-star level. Supervision of the Front Desk personnel in this regard is a must.
• Greet guests in a friendly and courteous manner.
• Assist front office manager with training new team members
• Ensure customer needs are met: provide directions, suggestions for restaurants, including travel. Arrange for special requests for residents upon their request to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the resident's needs.
• Coordinate special events or special projects as assigned.
• Provide information on the geographical area. Suggest site-seeing locations and arrange tours.
• Conduct all concierge services for the association as an ambassador with integrity and in a professional manner at all times.
• Respect all residents' privacy, information, perspective, priorities, times, and resources.
• Establish relationships with local merchants and service providers.
• Maintain a warm and friendly demeanor at all times.
• Communicate with residents and guests concerns to management promptly.
• Arrange for move-ins and move-outs once Management has approved.
• Receive all lost and found items; keep a log of lost and found items.
• Maintain a log for all incoming and outgoing packages, call resident and maintain records of all packages.
• Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.
• Prepare weekly activity reports as required and submit to management.
• Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily in order to answer questions intelligently and to help direct members.

Competencies

• Communication Proficiency
• Customer/Client Focus
• Discretion
• Initiative
• Leadership
• Team member leads by example, consistently conveying a positive attitude, passion, and pride in your work.
• Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
• This position has no direct supervisory responsibilities, but it does serve as a coach and mentor for other positions in the department.
• This job operates in a luxury, high-end community that may be a high-rise building or home owner association. This position will often be assisting guests in outside weather conditions throughout the day.
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move items up to 25 pounds and must occasionally lift or move items over 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• This position is full time and regularly requires early morning, late night and weekend shifts.
• Travel is primarily local during the business day.
• High School Diploma. AA or BA strongly preferred
• Minimum 2 years experience working in the hospitality industry in similar role
• Knowledgeable with computers software programs commonly used in the industry.
• Must have excellent communication skills; verbal and written to convey information and ideas clearly.
• Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.
• Employee reports to the Association Manager of the community.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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