Job Description

Call Center Agent- Experience Preferred - Bilingual (English/ Portuguese/Spanish)

Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.

Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner.
• Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
• Taking messages for Providers.
• Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
• Making audit calls.

Requirements:

• High school diploma or equivalent.
• Proven customer service experience in a call center environment, preferably in healthcare preferred
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively.
• Bilingual proficiency (English and Portuguese).

We Offer:

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.
• Two (2) weeks paid training.
• Uniforms provided.

Working Hours:

• Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.

Pay: $17.00 - $20.00 per hour

Commensurate with experience

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Essex County, NJ (Preferred)

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